FMHelp

FMHelp is the primary tool for staff and faculty to request work performed on campus. Requests pertaining to campus, housing and remote facilities owned and/or operated by the university can be submitted.
 
Typical service hours are Monday - Friday from 7:00am to 4:30pm.
 
Requests for the following services should be submitted through FMHelp:

  • Building and equipment maintenance
  • Custodial Services
  • Landscape/Grounds Maintenance
  • Recycling
  • Special event set up and support
  • Key requests and locksmith service
  • Mail shipping and receiving
  • Minor capital projects management

FMHelp reviews and evaluates service requests to determine if submitted information is accurate. Staff may follow up on your request to ensure proper understanding of the total scope of work and priority of the request. After it's reviewed and accepted, each request is added to the Computerized Maintenance Management System (CMMS).
 
FMHelp coordinates with Superintendents, Facilities Managers and Skilled Trades Technicians to complete requests. FMHelp also dispatches Skilled Trade Technicians in response to emergency calls and immediate service requests using two-way radios.