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FMHelp

Requests for the following services should be submitted via a work order:

  • Building and Equipment Maintenance
  • Custodial Services
  • Key Requests and Locksmith Service
  • Landscape/Grounds Maintenance
  • Mail, Shipping and Receiving
  • Minor Capital Projects Management
  • Recycling
  • Special Event Set Up and Support

Forms:

Event Billing Information

Event Form

Event Questions & Answers

Submit a Work Request

FMHelp reviews and evaluates service requests to determine if submitted information is accurate. Staff may follow up on your request to ensure proper understanding of the total scope of work and priority of the request. After it Is reviewed and accepted, each request is added to the Computerized Maintenance Management System (CMMS).

FMHelp coordinates with Superintendents, Facility Managers and Skilled Trades Technicians to complete requests. We also dispatch Skilled Trade Technicians in response to emergency calls and immediate service requests.

HelpDesk Services (FMHelp):

Office: 209-228-2986 | Email: fmhelp@ucmerced.edu | Website: To submit a Work Order Request

Jovana Cruz, Supervisor
Office: 209-228-4148 | Cell: 209-201-5052 | Email: jcruz22@ucmerced.edu

Silvia Figueroa-Larios, FMHelp Specialist
Office: 209-228-2986 | Email: sfigueroa-larios@ucmerced.edu

Typical service hours of operation are Monday - Friday from 8:00am to 4:30pm (except for University holidays and closures)