All work requests normally sent to FMHelp will need to be submitted to the online system, QFM.

There are two ways to submit a request:

• You can submit an online request by clicking on “Submit a Work Request” above.

• For URGENT requests call the Customer Service Center (CSC) at 855-234-0579, this is the only method by which to submit a service request by phone. The call center will be available 24 hours per day, 7 days per week.

For any urgent/emergency needs contact the CSC by phone: 1-855-234-0579.

Neither the FMHelp email nor phone will be able to receive new work requests.

This website is designed to be a tool for you, the customer: to better understand the services available to you, provide an easier process for submitting a Work Request, and find the right information for your project.

Within Facilities Management you will find Campus Services, Physical Plant, Project Management, Recycling & Sustainability, and Skilled Trades.

Please do not hesitate to contact us for suggestions on improving our site or if you have any further questions that are not addressed here.

And as always, we are here to serve you!

Informational links:

Northbowl Parking Lot Solar

Downtown Campus Center Earns LEED Gold Certification

Physical Operations, Planning and Development

Merced 2020 Website

Merced 2020 Maps