Lock Shop
Hours of Service
Window Hours:
Monday through Friday, 11:00 am – 12:00 pm & 2:00 pm – 3:00 pm
(Except University holidays and closures)
Note: Keys must be picked up by the end-user at the Facilities Services Building A Lock Shop window.
Processing Time
Lock & Access requests take 7–10 business days to process.
Services Provided
We are a full-service Lock Shop that provides:
- Cutting new keys
- Inspecting doors for Title 9 compliance
- Installing and repairing automatic doors
- Installing and repairing card readers
- Installing door hardware
- Programming and issuing ID badges for card-reader locks
- Re-keying doors
- Resetting safe combinations
- Repairing door hardware
University Policy on Lock & Access
Key & Access Card Orders
- Departmental requests must be submitted by the Business Officer or Key Control Manager via a work order.
- Submit requests with sufficient lead time. Contact the Customer Service Center (CSC) at 855-234-0579 for guidance. Requestors must confirm card validity with the CatCard office and ensure authorization is granted.
- Rekeying, lock changes, and access control updates are typically submitted via a work order; large projects may require a requisition.
- Requests for special security locks, padlocks, keys, or access systems must include written justification and approvals.
Key & Access Card Issue, Return & Loss
- Unused keys and access cards must be returned to Lock & Access.
- Lost or stolen items must be reported via a work order the same day they are identified.
- Theft must also be reported to the Campus Police Department.
- Departments are responsible for costs related to lost/stolen keys and any required re-keying.
- Lock & Access coordinates with emergency responders and recommends security updates when needed.
Costs
- Initial keys and access cards for new or reassigned spaces are covered by project or relocation funds.
- Additional keys, access cards, and re-keying are charged to the requesting department.
- Departments may collect refundable deposits for occasional users:
- Must be applied consistently
- Cannot be collected from faculty or staff
- Departments must maintain deposit records
Lock/Unlock Services
- Departments are responsible for locking/unlocking assigned spaces. FM can provide quotes for remote access solutions.
- Unlocking services may be available based on staff availability (not guaranteed). ID verification is required, and the service is billable via work order.
Contact
Frank Fimbrez
Phone: 209-228-2908
Email: ffimbrez@ucmerced.edu
